PLEASE NOTE: Most items in this shop are made-to-order and may not be received by 12/25. If you are purchasing hopliday gifts at this time and wish to receive by 12/25, click here to see our Ready to Ship section
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PLEASE NOTE: Most items in this shop are made-to-order and may not be received by 12/25. If you are purchasing hopliday gifts at this time and wish to receive by 12/25, click here to see our Ready to Ship section
Cart 0

FAQ Page

Below are some answers to my most common customer questions!  If you don’t see your question here, email me and I'll get back to you asap!

 

Q: How soon will my order ship?

A: Most items in my shop are made-to-order.  Unless they are specified as ready-to-ship, you can assume it is not.  That said, please allow for up to two weeks for your order to be filled.  I am only one person and orders are filled as quickly as I can manage, in the order they are received.  If you need something quickly, you can always reach out and ask!  If I'm not too busy, I just might be able to do it ☺️

Q: How do I take care of my Metal, Cloth & Wood jewelry?

A: Many items now each come with care instructions.  If you have questions about specific items (e.g. can photo jewelry get wet?) before you purchase them, please email me and I will let you know!  If you do not receive care instructions with your order, this is most likely because your item has been coated with a sealant and will not require any special care.

Q: If I am not happy with my purchase, what is your return policy?  Can I make an exchange?

A: Please refer to my refund policy page 

Q: Where can I shop IRL for MC&W jewelry?

A: We have a selection of shops that carry our jewelry!  To find the nearest location, check our Stockists page.

Q: Do you sell wholesale?

A: Yes! I have a wholesale only store set up on Faire.com here!

Q: Who produces the jewelry sold here and in what country is it made?

A: This is a one-woman show!  I, Johanna Wood, design, hand assemble and finish each piece myself, in my home studio in Jersey City, NJ.  Some jewelry components have to be produced by other manufacturers, and there are certain things (e.g. mold-making and casting metal) that I don't have the capabilities for.  But I make an effort to source locally and purchase as much of my materials, tools and packaging from other independent suppliers within the USA!

Q: Do you ship internationally?

A:Yes! But please be aware that because this shop is located in the USA, if you are placing an international order, the following *may* apply to you:

  1. Additional fees may be charged by *your country* in the form of customs fees &/or taxes when your order arrives in your country. YOU WILL BE RESPONSIBLE for these additional fees/taxes. Etsy is starting to collect some of these taxes/fees ahead of time, so if you were already charged, this may not apply to you. But if this will be an issue for you and you think you may need to cancel your order, please check with your local postal service asap to ask about any additional fees that you may be expected to pay upon receipt of this jewelry/accessory order from the USA. Please note that once your item has shipped, I won’t be able to cancel the sale and issue a refund until the item is returned to me.
  2. Please also note when placing an international order, unless you purchase UPS shipping, you will need to allow for extra time to receive your order. Some countries may take up to 4 weeks to clear your order through customs before delivering it to you. Additionally, some countries may currently be experiencing delivery issues due to natural disasters or conflicts that may even further delay receiving your order. For this reason, I can’t always guarantee specific delivery dates to all locations outside of the USA. Once your order leaves the USA, there may not be much I can assist you with, if there is a delay or issue with shipping, but I will of course provide you with all of the tracking information that you need or any additional information should your local postal service request any.